Training for Long-Term Business Success

We offer a range of accredited programmes designed to equip individuals with practical skills and knowledge for a successful career in hospitality and customer service:

• Table Attendant Skills Programme – NQF Level 02 (HSP/TblAtt/2/0025)
• Drink Service Assistant Skills Programme – NQF Level 02 (HSP/DSrvA/2/0024)
• Customer Service Programme – NQF Level 04 (CUST/ServProgr/4/0095)
• Customer Service Programme – NQF Level 05 (CUST/ServProgr/5/0095)
• Food Service Assistant Skills Programme – NQF Level 02 (HSP/FdSrvA/2/0023)

Highfield International has rapidly become one of the UK’s top 5 awarding organisations in under a decade, setting the standard for excellence in hospitality and service qualifications. We offer a wide range of approved programmes designed to meet industry needs, including:

• Hospitality and Catering
• Food Service
• Reception Services
• Conference and Event Operations
• Housekeeping
• And many other qualifications tailored to your requirements

Our general hospitality programmes are designed for in-house delivery and are fully recognised as part of Mandatory Grant Workplace Skills Plans and Annual Training Reports. We offer practical, industry-relevant training across multiple service areas, including:

• Hospitality Skills and Supervisory Training
• Customer Service Excellence, including cultural awareness for local and international clientele
• Food and Beverage Service Skills and Supervisory Training
• Accommodation Service Training (Housekeeping)
• Domestic Worker Training, covering entertainment, food preparation, and general housekeeping practices

Our wine training programmes are designed to enhance knowledge, service, and appreciation across all levels of the hospitality and wine industries:

• Wine Knowledge for Professional Service – tailored for sommeliers and waiting staff to provide informed recommendations
• Wine Knowledge for Sales Professionals – for those working in the wine industry
• Introductory Wine Appreciation Programmes – for the general public
• International Wine Exploration – getting to know wines from around the world
• Tutored Food and Wine Pairing Experiences – practical and engaging learning
• Corporate Teambuilding – blend your own wine followed by a guided food and wine pairing experience

We guide companies and facilitate programmes for SMMEs, helping them build lasting resilience and adaptability in today’s dynamic business environment.
As the training arm of the International Labour Organization (ILO), our work is supported by the International Training Centre (ITCILO), a global leader in learning and development since 1964. Through this partnership, we are dedicated to promoting decent work, empowering enterprises, and exploring the future of work.

Dropdown – We provide expert training and solutions through trusted partners:

• Q2B Solutions (Pty) Ltd – Affordable, all-in-one venue management software for events, conferences, weddings, ticketing, and accommodation. Locally developed and easy to use.
• BIZZFO Software – Comprehensive point-of-sale and stock management solutions for hospitality, retail, and e-commerce.
• Radical Results – Culinary training and innovative meal plans for holistic wellbeing, developed with Dr. Illona Wilken. Programmes include the Gourmet Adventure to Wellbeing and FAT-loss for Results Meal Plan with no calorie counting or hunger.

For anyone who loves food, wine, and learning more about the flavours you enjoy – whether for personal enjoyment or a healthy lifestyle. If you work in hospitality or want to expand your knowledge, this community is for you!

Explore the world of wine with a comprehensive course covering all key aspects – from grape varieties and regions to tasting techniques and food pairings.